FAQs
We’ve gathered answers to some of the most common questions our customers ask.
If you can’t find what you’re looking for, please feel free to contact us — we’re always happy to help.
🛒 Orders & Payments
Q: How do I place an order?
A: Browse our collection of kitchen products, add your favourites to the cart, and proceed to checkout.
Q: Will I receive an order confirmation?
A: Yes. After placing your order, you’ll automatically receive a confirmation email with your order details.
🚚 Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery takes 5–11 business days (free of charge), and express delivery takes 5–9 business days (£3.00).
Q: Do you offer international shipping?
A: At the moment, Dovails ships within the UK only.
Q: How can I track my order?
A: Once your order has been dispatched, you’ll receive an email containing your tracking number and a link to monitor your delivery status.
🔄 Returns & Refunds
Q: Can I return my order?
A: Yes, you can return unused items within 14 days of delivery, provided they are in their original packaging and condition.
Q: How do I request a refund?
A: Please contact our support team at support@dovails.co.uk or call +44 7848 157884, and we’ll guide you through the process.
📦 Products
Q: Are your products brand new?
A: Absolutely. All products sold by Dovails are 100% new, inspected, and carefully packaged before shipping.
Q: Do you offer warranties?
A: Some items include a manufacturer’s warranty. You can find warranty information on the individual product page if applicable.
📞 Contact Us
Still have questions? We’re here to help.
📍 Address: 128 Stevenson Cres, London SE16 3ES, United Kingdom
📞 Phone: +44 7848 157884
📧 Email: support@dovails.co.uk